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Support

Shipping & Returns

Shipping Policy

Thank you for choosing DozyRugs provided by Styliamo GmbH for your interior design needs. We are committed to providing you with the best shopping experience, including efficient and reliable shipping services. Please take a moment to review our shipping policy before making a purchase.

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  1. Shipping Zones and Rates

    We offer free shipping services to all countries of the European Union. Shipping rates for all other countries will vary based on the destination and the weight and dimensions of the rugs. Customers can view the shipping cost during the checkout process before confirming their order.

     

  2. Order Processing Time

    Once your order is placed and payment is confirmed, we will produce your rug on demand in about 3 - 6 weeks. After that our team will process and prepare your rugs for shipment. We aim to process orders within 3 - 5 more weeks, excluding weekends and holidays. Please note that custom-made or personalized rugs may require additional processing time.

     

  3. Shipping Methods

    We partner with reputable courier services to ensure safe and timely delivery of your rugs. The shipping method used will depend on the destination and size of the order. Our standard shipping options include air transport for standard sized rugs up to three meter length and slow sea freight for all rugs bigger than that. 

     

  4. Estimated Delivery Time

    Delivery times will vary depending on the shipping destination and shipping method. Customers of standard size rugs can expect delivery within 6 to 12 weeks. Rugs that are shipped via sea freight may take anywhere from 10 to 16 weeks for delivery. Please note that unforeseen circumstances, such as customs delays or adverse weather conditions, may impact delivery times. Express deliveries are only available upon request and additional cost. 

     

  5. Order Tracking

    Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and progress of your shipment. If you encounter any issues with tracking your order, our customer support team will be happy to assist you.

     

  6. Shipping Insurance:

    To ensure the safety of your valuable rugs during transit, all orders are covered by shipping insurance. In the rare event that your package is lost, damaged, or stolen during shipping, please contact us immediately, and we will work with the courier to resolve the issue promptly.

     

  7. International Shipping

    For international orders outside the European Union, please note that additional customs duties, taxes, and fees may apply based on your country's import regulations. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost. Customers are advised to check their country's customs policies before placing an order.

     

  8. Address Accuracy

    Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delivery delays or non-delivery due to incorrect or incomplete addresses. In case of address errors, please contact us as soon as possible, and we will do our best to update the shipping details before the order is shipped.

     

  9. Shipping Restrictions

    Some rugs may be subject to shipping restrictions based on size, weight, or materials. If a specific rug cannot be shipped to your location, you will be notified during the checkout process, or in some cases after that.

     

  10. Returns and Refunds

    For information on returns and refunds related to shipping, please refer to our dedicated Returns and Refunds Policy below.

     

We value your satisfaction and strive to provide you with a seamless shipping experience. If you have any questions or need further assistance regarding our shipping policy, please don't hesitate to contact our customer support team at support@styliamo.com

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Return & Exchange Policy

Thank you for shopping at DozyRugs by Styliamo GmbH. We want you to be completely satisfied with your purchase, and we understand that sometimes a product may not meet your expectations. This return policy outlines our guidelines and procedures for returning items to ensure a hassle-free experience.
 

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  1. Eligibility for Returns

    To be eligible for a return, the rug must be in its original condition and packaging, unused, and free from any signs of damage, stains, or wear. The return period is 30 days from the date of delivery. After this period, we may not accept returns.

     

  2. Non-Returnable Items

    Custom-made or personalized rugs, as well as clearance or sale items, are non-returnable unless they arrived damaged or defective. Additionally, any item that is not in its original condition or is missing parts for reasons not due to our error will not be eligible for a return.

     

  3. Return Process:

    To initiate a return, please follow these steps:

    a. Contact Customer Support: Before returning the item, please contact our customer support team at support@styliamo.com. Provide your order number and a detailed reason for the return.

    b. Return Authorization: Our customer support team will review your request and provide you with a return authorization (RA) number and instructions on how to proceed.

    c. Secure Packaging: Pack the rug securely in its original packaging, or use appropriate packaging materials to ensure the item is well-protected during transit.

    d. Include RA Number: Include the provided RA number on the outside of the package to facilitate the return process.

     

  4. Return Shipping

    Customers are responsible for return shipping costs, except in cases where the item is damaged, defective, or there was an error on our part. As our rugs are handmade, slight variations in colour or dimension are possible. Hand-tufted carpets will also fluff over several months, which is normal and common in this type of production.However, these are not classified as errors. We recommend using a trackable shipping method to ensure the return is successfully delivered.

     

  5. Refunds and Processing

    Once the returned item is received and inspected, we will process your refund within [number of days, e.g., 5 business days]. The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment processor.

     

  6. Damaged or Defective Items

    If you receive a damaged or defective rug, please notify us immediately within 3 days of delivery. Provide us with photos and a detailed description of the issue, and we will arrange for a replacement or refund at no additional cost.

     

  7. Exchange Policy

    At this time, we do not offer direct exchanges. If you wish to exchange a rug for a different item, please follow the return process and place a new order for the desired product.

     

  8. Customer Satisfaction

    Your satisfaction is our priority, and we are here to assist you throughout the return process. If you have any questions or need further assistance, please do not hesitate to reach out to our customer support team.

     

  9. Adress of Returns

    Please note: All returns must be sent exclusively to the address given here.
    If you do not send the return to this address, it will not be accepted!

    Styliamo GmbH
    Kunigundenstr. 36
    80805 Munich
    Germany

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